1. Introduction

At Mind Fulawareness Hub, we strive to ensure your satisfaction with all our products and services. This Refund Policy outlines our procedures and guidelines for refunds and returns. By making a purchase through our Website, you agree to the terms of this Refund Policy.

2. Digital Products and Subscriptions

2.1 Digital Content

Due to the nature of digital products (e-books, audio downloads, online courses, etc.), all sales are final and non-refundable once the content has been accessed or downloaded, unless the product is found to be defective or not as described.

If you believe the digital product you purchased is defective or not as described, please contact our customer support team within 14 days of purchase with a detailed explanation of the issue. We will review your request and, if warranted, issue a refund or replacement at our discretion.

2.2 Subscriptions

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting our customer support.
• When you cancel a subscription, you will continue to have access to the subscription service until the end of your current billing period.
• We do not provide prorated refunds for unused portions of a subscription period.
• If you cancel within 14 days of your initial subscription purchase and have not accessed or used the subscription service, you may be eligible for a full refund.

2.3 Free Trial Periods

For services that offer a free trial period:

• No charges will be applied during the trial period.
• You may cancel at any time during the trial period without being charged.
• If you do not cancel before the trial period ends, you will be automatically charged for the subscription.
• Once charged after a trial period ends, our standard subscription refund policy applies.

3. Physical Products

3.1 Return Eligibility

For any physical products we offer (merchandise, printed materials, etc.):

• Returns are accepted within 30 days of delivery.
• Products must be in their original condition, unused, and with all original packaging and tags.
• Proof of purchase is required for all returns.

3.2 Return Process

To initiate a return:

1. Contact our customer support team to request a return authorization.
2. Package the item securely with all original materials and include the return authorization information.
3. Ship the package to the address provided by our customer support team.
4. We recommend using a trackable shipping service for all returns.

The customer is responsible for return shipping costs unless the return is due to our error (such as sending the wrong product).

3.3 Refund Processing

Once we receive and inspect the returned item:

• For approved returns, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method used for purchase.
• Shipping charges are non-refundable unless the return is due to our error.
• Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account.

3.4 Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 7 days of receiving the product.
• Provide photographs of the damage or defect.
• We will arrange for a replacement or refund, including return shipping costs.

4. Events and Workshops

4.1 Cancellation by Customer

For events, workshops, or in-person services:

• Full refunds are available if cancelled more than 14 days before the event.
• 50% refund if cancelled between 7-14 days before the event.
• No refunds for cancellations less than 7 days before the event.
• In some cases, we may offer credit toward future events or the option to transfer your registration to another person instead of a refund.

4.2 Cancellation by Mind Fulawareness Hub

If we need to cancel an event:

• We will provide a full refund of your registration fee.
• We are not responsible for any additional expenses you may have incurred (such as travel or accommodation).
• When possible, we will offer the option to transfer your registration to a rescheduled date.

5. Exceptions and Special Circumstances

5.1 Promotional Items and Discounted Products

Items purchased during special promotions or at discounted rates may have different refund terms, which will be specified at the time of purchase.

5.2 Gift Certificates

Gift certificates and promotional credits are not refundable for cash.

5.3 Technical Issues

If you experience technical issues that prevent you from accessing or using our digital products or services, we will work with you to resolve the issue before considering a refund. Please contact our support team with specific details about the technical problems you're experiencing.

5.4 Unauthorized Charges

If you discover unauthorized charges from Mind Fulawareness Hub on your account, contact us immediately. With proper verification, we will refund any unauthorized purchases.

6. How to Request a Refund

To request a refund or report an issue with your purchase:

• Email us at [email protected]
• Call our customer service at +44 583 285 2853
• Use the contact form on our Website

Please include the following information in your request:

• Order number or receipt
• Date of purchase
• Item(s) for which you're requesting a refund
• Reason for the refund request
• Preferred method of contact

We aim to respond to all refund requests within 2 business days.

7. Right to Refuse Refunds

Mind Fulawareness Hub reserves the right to refuse a refund request if:

• The request is made outside of the specified refund timeframes
• The product has been damaged after delivery
• The product has been substantially used or consumed
• There is evidence of fraudulent or abusive refund behavior
• The request violates any terms of this policy

8. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Mind Fulawareness Hub
908 Mandy Valley
Robertsonview, LE3 0BF
United Kingdom

Email: [email protected]
Phone: +44 583 285 2853